PoolTest Pro — Support
Your place for help, FAQs, and contact.
Contact
If you need help or want to report an issue, email us:
Email: pooltestpro.app@gmail.com
Response time: typically within 24–48 hours (Mon–Fri).
About the App
PoolTest Pro helps pool owners test, track, and balance water chemistry. The app works offline and stores data only on your device.
- Supported parameters: Free/Combined Chlorine, pH, Total Alkalinity, Cyanuric Acid (CYA), Calcium Hardness, Salinity.
- Recommendations use common commercial products and dosage estimates.
- Languages: English and Spanish.
Privacy
We do not collect, share, or sell personal data. All test results and settings are saved locally on your device.
Read our full policy: Privacy Policy · Política de Privacidad (ES)
Quick Troubleshooting
- Calculations look incorrect: Verify units (gallons vs. liters) and pool volume in Settings.
- No charts or missing records: Ensure you saved the test after entering values; try restarting the app.
- Language not changing: Check your device language settings or the in-app language selector.
- Salinity reading mismatch: Recalibrate or recheck your digital salinity meter; confirm salt system output setting.
FAQ
Does the app require an account?
No. PoolTest Pro works fully offline and does not require registration.
Can I use it with a saltwater generator?
Yes. The app includes guidance for saltwater systems and suggests generator output adjustments.
Which products are referenced?
We reference widely available pool chemicals (e.g., liquid chlorine, stabilizer, alkalinity increaser, calcium hardness increaser, salt). You can use equivalent brands.
Will the app send my data anywhere?
No. Data remains on your device.